Ethics & Privacy

Ethics and Confidentiality

Online Therapy and Phone Therapy: Mountain Lake

Ethics in Therapy

Psychological practitioners, regardless if they see clients in person or work with clients through electronic technologies (i.e., eTherapy or Phone Therapy) must adhere to ethical guidelines and principles. This means that therapists at Psyshrink maintain professional, ethical standards for all clients.

It is important that clients experience PsyShrink therapists as competent practitioners, who conduct themselves with the utmost integrity. This means that we do not discriminate against clients on the grounds of cultural, racial, religious, and/or sexual orientations. We do not conduct therapy with individuals that we feel need a more intensive level of treatment than we can provide nor do we continue to work with individuals who we feel are not benefiting from our treatment approach. In such cases, we make recommendations for other possible treatment options that they can pursue.

Your consent for any service we provide will be sought prior to the service commencing and as it progresses.

Confidentiality in Therapy

The need for confidentiality in the therapeutic relationship is crucial for therapy to be successful. Thus, at no time will any of your therapy be discussed or documentation be forwarded to others outside of PsyShrink without your consent.

All physical documentation is maintained in a locked cabinet and all electronic documentation is kept on a desktop computer that only PsyShrink therapists can access with secure password protections. These records are generally maintained for a minimum of seven years since your last contact with your therapist and then disposed of in a secure manner.

It is important that you are aware that the therapist must disclose client information where there is a legal obligation to do so. Also, if the therapist feels that you may be a threat to yourself or others, s/he is ethically required to report this to the authorities only as a means to avert harm. This includes suspicion of child abuse.

Confidentiality with Online Therapy and Phone Therapy

While we feel very strongly that e Therapy and Phone Therapy can be beneficial for many individuals, it runs a hightened risk of confidentiality being breached. It is important to remember that Online Therapy and Phone Therapy are limited by the security of the technology. Especially with eTherapy, limitations include system breakdown, authorised (e.g., internet service provider system administrator) and unauthorised persons potentially viewing messages, and the potential access of deleted messages where back-up records have been made.


Importantly, if you decide to have e Therapy or Phone Therapy, it is your responsibility to make sure you have the necessary privacy you need. This means if you are at home, at work, or in a public place, you need to be aware of who may be present and thus invade your privacy during your therapy session.

As with clients seen at the PsyShrink Private Practice, at no time will any of your therapy be discussed or documentation be forwarded to others outside of PsyShrink without your consent. It is important that you are aware that your therapist can disclose client information where there is a legal obligation to do so. Also, if your therapist feels that you may be a threat to yourself or others, s/he is required to report your identity to the authorities only as a means to avert harm. If you are communicating anonymously, then we will make efforts to find out your identity and alert authorities only as a means to avert harm.

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